NC Climate Control ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website and how we use, share, and protect it. By using our website or requesting service, you agree to the practices described below.
Information We Collect
We collect information you voluntarily provide when you fill out a form, request service, or contact us. This typically includes:
- Contact details — your name, phone number, and email address.
- Service address — your home or property address and ZIP code so we can schedule and route a technician.
- Service details — a description of the heating, cooling, or HVAC issue you need help with.
- Communications — any messages, notes, or details you share when you call, email, or message us.
We also automatically collect limited technical information (such as your IP address, browser type, and pages visited) through cookies and analytics tools, as described below.
How We Use Your Information
We use the information you provide to:
- Contact you about your service request and schedule appointments;
- Provide estimates, perform HVAC service, and follow up on completed work;
- Respond to your questions and provide customer support;
- Send service reminders, maintenance plan updates, and (where permitted) occasional offers;
- Improve our website, services, and customer experience; and
- Comply with legal obligations and protect against fraud or misuse.
Lead Forms & Form Processing
Our website forms are processed through Netlify Forms, our website host's form-handling service. When you submit a request, the information you enter is transmitted to us so our team can contact you. We use this data solely to respond to and fulfill your request for service.
How We Share Your Information
We do not sell your personal information. We never rent, trade, or sell your data to third parties for their marketing purposes.
We may share your information only in limited circumstances:
- With trusted service providers (such as our website host, form processor, and scheduling tools) who help us operate our business and are required to protect your information;
- With our own technicians and staff who need it to provide your service; and
- When required by law, court order, or to protect our legal rights and the safety of others.
Cookies & Analytics
Our website may use cookies and similar technologies, along with analytics services (such as Google Analytics), to understand how visitors use our site and to improve performance. These tools may collect non-identifying information like pages viewed, time on site, and general location. You can disable cookies in your browser settings, though some site features may not work as intended.
Amazon Affiliate Disclosure
NC Climate Control is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program. When we link to products we recommend, we may earn a small commission from qualifying purchases at no additional cost to you. As an Amazon Associate, we earn from qualifying purchases. This does not affect the price you pay or the products we choose to recommend.
Data Security
We take reasonable administrative and technical measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can remove it.
Your Choices
You may contact us at any time to review, update, or request deletion of the personal information we hold about you. You may also opt out of non-essential communications by replying to any message or contacting us directly.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at service@ncclimatecontrol.com or call (336) 555-0100. You may also write to us at TODO Street Address, Archdale, NC 27263.